Train & Develop
Topics
Types of Content
IT Customer Service Orientation Assessment ToolA customer-oriented IT department reduces department costs, improves the quality of deliverables, and boosts the efficiency of the IT workforce. There are six core... |
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Action Planning WorksheetWithout a realistic action plan, your engagement survey results will be meaningless data points. The Action Planning Worksheet provides a simple yet comprehensive way to... |
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Storyboard: Help Managers Inform, Interact, and Involve on the Way to Team EngagementEmployee engagement on the team level should be owned by those who have the greatest impact on employees’s daily lives – their managers. |
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Engagement Feedback Session Agenda TemplateThe Engagement Feedback Session Agenda Template provides managers with a customizable, step-by step guide to conducting a team meeting to share insights on what the results... |
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New Hire Conversation GuideThe first step to engaging new employees is getting to know them. New hire conversations are informal interviews that should be conducted within the first 90 days of an... |
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Improve IT Team Effectiveness Facilitation GuideA guide with instructions on how to facilitate different activities to determine how the team can increase their effectiveness. |
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Action Plan TemplateThe Action Plan template captures next steps for the team on what they are committing to build a more effective team. |
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Exchanges – Communications Guide Poster TemplateA template to record communication protocols for the team. |
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Exchanges – Team Communications FlowThe Team Communications Flow tool will highlight the interactions of the team as a whole as well as the individual members. |
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Atmosphere – SCARF WorksheetThe SCARF worksheet supports a team discussion on what may be interfering with their sense of safety in the team. |
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