Team Leadership & Management

Lead Staff through Change: Employee Change Personas

Staff members resemble four common personas as they transition through a change process. Learn how to manage each persona differently to leverage and mitigate employee...

Stay Interview Guide

Use this guide to help managers conduct conversations with employees to gain insights into their level of engagement, satisfaction with job responsibilities, and intent...

IT Knowledge Transfer Risk Assessment Tool

The IT Knowledge Transfer Risk Assessment Tool is used to identify the risk profile of knowledge sources and the knowledge they have.

IT Staffing Requirement and Allocation Assessment

Identify redeployment candidates and plan for IT workforce optimization.

IT Knowledge Transfer Plan Template

The IT Knowledge Transfer Plan Template is used to determine the most effective knowledge transfer tactics to be used for each knowledge source.

Job Posting Template

Space is often limited and expensive, so a clear and concise job posting that attracts the right applicants the first time around is critical for keeping costs...

IT Customer Service Orientation Assessment Tool

A customer-oriented IT department reduces department costs, improves the quality of deliverables, and boosts the efficiency of the IT workforce. There are six core...

Project Planning and Monitoring Tool

The beginning stages of the project are dedicated to working out the details of the project task schedule. Take advantage of this tool to determine and create a detailed...
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