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To truly accomplish the ideal “phygital” mobile app experience, operators must first understand the time and resources required to enable, develop, and maintain a mobile...
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Read this report to address equity in technology for students in K-12 education. This report looks at solutions to the two primary issues of connectivity and devices.
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Leverage this storyboard to standardize and modernize the service desk of MSPs that delivers high customer satisfaction and experience. A standardized service desk...
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Use strategic management principles and a systematic approach to begin the baseline for a service recovery strategy while effectively kick-starting the strategy with the...
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This industry reference architecture provides a capability-driven analysis and template that can be used to guide the decision-making process while undergoing...
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Gaming and hospitality organizations lag in focus on a truly digital role. As your organization shifts to an omnichannel platform business, the role of IT needing to...
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This business reference architecture provides a capability-driven analysis and template that can be used to guide the decision-making process while implementing...
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Implement a structured and repeatable process, applied to one business unit at a time. Keep BCP planning efforts manageable and enable business unit leads to own their...
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Innovation in educational technology has low rates of adoption and can be a waste of scarce funds. A community of practice (CoP) is a useful approach to efficiently using...
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An industry business reference architecture comprises tools, templates, and a validated view of the insurance business capabilities that help CIOs and insurance...
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