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This client advisory deck analyzes the future of retail performance monitoring metrics. Additionally, it provides awareness and readiness on best practice KPI variants to...
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Use this blueprint to develop a unique and differentiating engagement for your IT Consulting or IT Service Provider business that effectively positions you as their...
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An industry business reference architecture includes tools, templates, and authenticated views of wholesale distribution leadership to accelerate the strategy design...
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As more businesses are adopting digital transformation, organizations are taking a cloud-first approach and spending more on cloud solutions and services. These...
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Leverage this storyboard to improve your technology service/MSPs' incident and problem management that resolves incidents efficiently and effectively, delivering better...
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Municipal fiber or broadband networks can be deployed in many ways to achieve many different goals. Ensure that you understand all the components needed for a potential...
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College students are living in environments that increasingly require regular interaction with information technology and data. Students are wary of privacy risks and...
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Students are wary of privacy risks and value privacy protections. So should the leaders at the education institutions.
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Leverage this storyboard to standardize and modernize the service desk of MSPs that delivers high customer satisfaction and experience. A standardized service desk...
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Use strategic management principles and a systematic approach to begin the baseline for a service recovery strategy while effectively kick-starting the strategy with the...
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