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Read this Executive Brief to understand the benefits of creating an IT strategy for small enterprises and how Info-Tech's methodology can assist you.
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Use this template to build your application portfolio management playbook.
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Capture initiatives to educate staff and drive buy-in from senior leadership on improvements to your incident and problem management processes.
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Modify these examples to suit your requirements.
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Use these examples to guide your KB article templates and to clarify appropriate level of detail.
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Provide a process workflow for easier reference and to communicate process expectations to stakeholders.
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Use this tool to store application information, execute rationalization, and build a portfolio roadmap your applications.
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Prioritize the order in which the IT incident runbooks will be developed based on the frequency and the impact of the potential incidents.
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IT incidents can be categorized into runbooks where a standardized response process is defined, eliminating inconsistency and ambiguity while increasing operational...
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The ability to respond and recover quickly from unplanned incidents is a critical path in becoming a strategic and trusted partner for the business. This blueprint will...
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