Small Enterprise Resources - Tools

IT Service Desk Maturity Assessment for Small Enterprise

Use this maturity assessment to set a baseline and identify areas of focus based on level of current and target maturity.

Incident and Problem Management Project Roadmap Tool

Identify, prioritize, and present initiatives to improve incident and problem management.

Application Portfolio Management Snapshot and Foundations Tool

Use this tool to store application information, execute rationalization, and build a portfolio roadmap your applications.

Application Portfolio Management Diagnostic Tool

Use this tool to gauge your current maturity level in terms of visibility into your portfolio and use application portfolio management practices and tools.

IT Incident Runbook Prioritization Tool

Prioritize the order in which the IT incident runbooks will be developed based on the frequency and the impact of the potential incidents.

Requirements Gathering Playbook

Adapt this guide to document your requirements gathering process guidelines.

Business Continuity Teams and Roles Tool

Track business continuity teams, roles, responsibilities, and key vendors/suppliers.

Small Enterprise Initiative Prioritization Tool

This tool will help prioritize initiatives based on a set of criteria.

Business Unit BCP Prioritization Tool

Prioritize business units for BCP planning, based on the severity and scope of business impact.

BCP Maturity Scorecard

Use this ISO 22301-aligned tool to assess current BCP maturity.
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