IT Operations - Templates & Policies
Topics
Types of Content
Sample Communication PlanWhen taking service desk initiatives, they should be communicated to affected stakeholders to create end-user buy-in and get support from management when improvements go live |
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Incident Management and Service Desk SOP for Small EnterpriseUse this template as the base to build out your standard operating procedures, to quickly inform new team members or contractors of your support approach. |
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Service Desk Asset-Based Categories TemplateUse this categorization scheme as an example of asset-based categories, resolution codes, and statuses. |
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Service Desk Improvement InitiativeUse this template as a starting point for building out an improvement plan in presentation format. |
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