IT Operations - Templates & Policies

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Service Desk Asset-Based Categories Template Use this categorization scheme as an example of asset-based categories, resolution codes, and statuses.
Service Desk Improvement Initiative Use this template as a starting point for building out an improvement plan in presentation format.
Requirements Management BA Playbook Use this template to define practices and procedures for how requirements should be managed in your organization.
Sample Communication Plan A sample template to guide your communications around the integration and implementation of your overall service desk improvement initiatives.