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Ongoing IT input provided through committees can provide continuous feedback to stakeholders who might not otherwise solicit IT's advice in decision-making.
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Use the following survey to evaluate senior management's expectations of IT.
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Applications management is a delicate balance, and metrics help maintain that balance. It all begins with measuring quality and customer satisfaction.
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The purpose of this policy is to ensure that IT staff recognize that changes to computer systems tend to destabilize those systems.
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The creation of a request for change (RFC) form for the enterprise can be a time consuming and daunting task. Save time by customizing this form to the context of your...
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(By Info-Tech Analyst Howard Kiewe - Printed with permission from Processor magazine www.processor.com) I recently guest lectured on the topic of usability testing to...
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Do you need to make a difference this week? This month? Take a look at these tactics and tools to build your guerilla plan.
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Often, IT makes wrong assumptions about what senior managers expect of the department and how it actually performs against those expectations. As a result, IT leaders...
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92% of IT professionals who achieve their merger and acquisition (M&A) goals create an M&A plan with specific timelines outlined for application, infrastructure, data,...
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Has the ideal of IT/business alignment become the holy grail of IT leaders? The promise of IT/business alignment is to focus investment and activities, increase the value...
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