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Organizations face an ever-evolving range of cyberthreats. It is crucial to have a security incident management program to detect, respond, and recover from security...
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Develop the right service metrics to tie IT service performance to business value and user experience. This will enable immediate stakeholder value and reinforce...
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Small enterprise IT leaders must understand both business and IT in terms of goals, capabilities, and initiatives to effectively build and execute a roadmap.
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This tool is designed to help you classify and analyze closed service desk tickets. Use the information to analyze your classification scheme and make the case for a...
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Use this demonstration script to provide service desk solution vendors with a consistent set of instructions, ensuring an objective comparison of product features.
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Effective data center consolidation projects can provide a wide range of cost and efficiency improvements. However, benefits are by no means guaranteed. Organizations...
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Improve the interoperability of your organization through the use of an enterprise service bus (ESB). ESB technology will improve the connectivity of complex application...
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Enterprise Service Bus technology helps to improve the interoperability of organizations through the supply of reliable and quick integrations. Use this storyboard and...
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As organizations look to network vendors to deliver converged wired and wireless LAN solutions, the vendors offering those solutions are engaged in a flurry of business...
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Understand the court & docket management system space, including the vendor and product capabilities and limitations.
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