Tools

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Customer Satisfaction Metrics Diagnostic Determine which customer satisfaction metrics you should really be measuring.
Customer Satisfaction Metrics Library Find the right customer satisfaction metrics and definitions.
AIOps Maturity Assessment This tool is designed to identify the gaps in your IT operations to leverage AI.
AIOps Use Case Prioritization Matrix Build a list of use cases and narrow down to those that you are ready to automate and will drive the most values.
AIOps Requirements Workbook This spreadsheet will help you formalize AIOps selection and set a starting point for platform evaluation.
AIOps Checklist This checklist will remind you about important steps to take for deploying AIOps.
AIOps Stakeholder Buy-In Presentation This boardroom-ready template helps you summarize your AIOps deployment project.
Prepare to Negotiate Your Generative AI Contract Risk Assessment Tool This assessment's goal is to help you identify the major areas of risk and roadblocks you will want to pay attention to in the negotiation process for a generative AI tool.
Biomedical Device Management Program Maturity Assessment Tool This tool helps you evaluate the maturity of the current and target capabilities of your biomedical device management program.
COPS Business Reference Architecture Library Tool Use this library tool to drive innovative solutions in crime prevention with curated value streams, capabilities, and use cases.