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Use this training deck to deliver customer service training to your IT service desk team.
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Use this worksheet in conjunction with the Customer Service Training for the Service Desk training deck. Review the definition and proficiency levels of the customer...
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This example report provides guidance on how to capture findings from the application review process, providing key findings to support a more effective strategy
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Capture the findings of your application strategy review in the action plan template. Draw out the key actions needed to make improvements.
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Use this template to help communicate your cost optimization action plan.
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Start with a simple usage survey to find out what kind of software users require on their desktops.
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9
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Use this IT contract template to help you draft comprehensive working agreements.
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7
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Apply Info-Tech's consultant evaluation matrix to help you hire the perfect consultant.
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8
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Download this upward feedback template and use it to improve your performance review process.
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1
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Use this checklist to help you control and manage the user acceptance testing process.
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18
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