Templates & Policies

Data Center Annual Review Checklist

Completing an annual review of the data center resource utilization and physical condition plays a crucial part in overall capacity planning and IT effectiveness....

Social CRM Project Charter

A social media project is a multi-departmental undertaking that must be managed well to be successful. Document the process in a formal project charter to keep everyone...

Use Case Template

A Use Case Model describes the proposed functionality of a new system. A Use Case represents a discrete unit of interaction between a user (human or machine) and the...

Defect Reporting Template

Communication between testers and developers is essential to the testing process. Use this template to track and and report defects so developers can fix bugs discovered...

Testing Checklist

Testing of any software application is a critical component of the life cycle. If testing is not done with sufficient coverage, a substandard product may be deployed.

Web Content Filter Test Checklist

When testing a web content filter in-house, the process must be scripted and stringent to ensure fair scores across every product tested. Use this template to reduce the...

Data Center Co-location Site Visit and Evaluation Checklist

Vendor co-location site visits can validate decisions or uncover vendor inadequacies and biases. Conduct site visits to shortlisted data center co-location vendors to add...

Data Center Co-location SLA & Service Definition Template

A co-location Service Level Agreement (SLA) provides a definition of performance for the negotiated service. SLAs ensure accountability on the part of the service...

Data Center Relocation Project Wrap-up Checklist

Relocating the Data Center is a large undertaking that involves a great deal of old and new equipment. Decommissioning the old data center facility ensures that all...

Data Center Move Issue Resolution and Change Order Template

Whether the data center relocation or consolidation project requires one weekend or multiple move dates to complete, it is important to collect and document all issues,...
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