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This case study showcases an organization that made better use of metrics by closely examining and eliminating more than 1500 metrics, making data more accurate and...
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8
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Outsourcing can be a viable option for enterprises looking to control costs and add value to an area where they might not have in-house expertise.
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6
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Ad hoc management of the application lifecycle leads to inefficient management of the application, reducing its overall value.
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6
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The influx of consumer devices has brought along a variety of potential security risks through the consumer applications that end users have on their devices. Hamilton...
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7
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Email can be addictive, and dangerous to enterprise culture and productivity. However, it is a required tool that is the blood line of most enterprises.
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4
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A leading University making the transition toward becoming a Research Institution had a consistent record of growth which created a supply and demand imbalance between...
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1
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Fueled by growth, IT faced some large strategic issues and did not have the time to spend on operational initiatives. The organization needed to build a process that...
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2
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With a new service desk tool coming in the following week, the organization wanted to formalize their service desk processes to ensure all requirements were met, and...
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1
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Increasing staff and an organizational need to improve the maturity of the service desk meant IT had to rebuild its service desk to ensure all requests were handled...
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4
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The existing Business Continuity Plan lacked the specific details of a step-by-step incident response plan, and failed to account for all potential disaster scenarios. IT...
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3
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