Case Studies

Case Study: Washington Mutual

This case study showcases an organization that made better use of metrics by closely examining and eliminating more than 1500 metrics, making data more accurate and...

Case Study: Hosting.com

Outsourcing can be a viable option for enterprises looking to control costs and add value to an area where they might not have in-house expertise.

Case Study: ETSA Utilities

Ad hoc management of the application lifecycle leads to inefficient management of the application, reducing its overall value.

Case Study: HHS

The influx of consumer devices has brought along a variety of potential security risks through the consumer applications that end users have on their devices. Hamilton...

Case Study: Reducing Email

Email can be addictive, and dangerous to enterprise culture and productivity. However, it is a required tool that is the blood line of most enterprises.

Portfolio Management Case Study for Mid-Sized Education Organization

A leading University making the transition toward becoming a Research Institution had a consistent record of growth which created a supply and demand imbalance between...

Portfolio Management SOP for Retail Company

Fueled by growth, IT faced some large strategic issues and did not have the time to spend on operational initiatives. The organization needed to build a process that...

Service Desk SOP for an Energy Company

With a new service desk tool coming in the following week, the organization wanted to formalize their service desk processes to ensure all requirements were met, and...

Service Desk SOP for a Public Sector Organization

Increasing staff and an organizational need to improve the maturity of the service desk meant IT had to rebuild its service desk to ensure all requests were handled...

DRP Workshop Summary for a Mid-Sized Insurance Company

The existing Business Continuity Plan lacked the specific details of a step-by-step incident response plan, and failed to account for all potential disaster scenarios. IT...
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