Operations

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Service Desk SOP for a Public Sector Organization Increasing staff and an organizational need to improve the maturity of the service desk meant IT had to rebuild its service desk to ensure all requests were handled...
DRP Workshop Summary for a Mid-Sized Insurance Company The existing Business Continuity Plan lacked the specific details of a step-by-step incident response plan, and failed to account for all potential disaster scenarios. IT...
Right-Sizing DRP Case Study of a State Government Agency Increasing complexity within the environment, with competing priorities within the organization, made it challenging to create an actionable DRP or even to know where to...
Network Backup for Atlanta Data Center – Backups Example Use flowcharts and checklists to create effective SOP documents.
Document Management Checklist Use flowcharts and checklists to create effective SOP documents.
Application Development Process – AppDev Example Use flowcharts and checklists to create effective SOP documents.
Sales Process for New Clients – Sales Example Use flowcharts and checklists to create effective SOP documents.
Incident and Service Management Procedures – Service Desk Example Use flowcharts and checklists to create effective SOP documents.
SOP Templates and Examples Use flowcharts and checklists to create effective SOP documents.
Standard Operating Procedures Workbook Make SOPs work for you with visual documents that are easier to create and more effective for process management and optimization.

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