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Understand how and why to measure customer satisfaction with the service desk, then design both a transactional and relationship survey to collect feedback, and build a...
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Don’t let the verbose nature of standards documentation such as NIST, HIPAA, PCI, and others overcomplicate your mandate to ensure your business continuity management...
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Cut through the noise to identify core requirements, using NIST 800-34, HIPAA, and PCI DSS as examples.
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Modify the prepopulated checklists to meet your specific requirements.
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Use the cross-referencing between NIST 800-34 compliance standards and Info-Tech research, tools, and templates to demonstrate business continuity management compliance...
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Use the cross-referencing between HIPAA compliance standards and Info-Tech research, tools, and templates to demonstrate business continuity management compliance to auditors.
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Use the cross-referencing between PCI DSS compliance standards and Info-Tech research, tools, and templates to demonstrate business continuity management compliance to...
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This storyboard will help build a strategy to shift service support from the project team to the service desk, resulting in customer service and agent satisfaction...
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This checklist will help develop a plan for service support transitioning from the project team to the service desk.
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Leverage the storyboard and associated materials to build a plan for developing a project handover that the service desk will use to support the new application/product....
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