Operations

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Self-Service Portal Checklist Use this checklist as a self-evaluation of features and criteria to optimize the self-service portal to enable a shift left strategy.
Optimize the Service Desk With a Shift-Left Strategy – Phase 3: Implement & Communicate This is phase 3 of the Optimize the Service Desk With a Shift-Left Strategy blueprint.
Webinar: Develop a Technical Skills Sourcing Plan At the same time as new IT infrastructure technologies are generating demand for new skills, old systems require care and support.
BCP Relocation Checklists Use this tool to plan for and coordinate a business relocation to an alternate site or work-from-home.
Business Continuity Teams and Roles Tool Track business continuity teams, roles, responsibilities, and key vendors/suppliers.
BCP-DRP Maintenance Checklist Set a schedule for continuity plan reviews, tests, and updates. Track completed reviews.
Implement Crisis Management Best Practices – Executive Brief Implement an effective crisis response plan to minimize the impact of crises on business continuity, reputation, and profitability.
Crisis Management Plan Summary Example Summarize your organization's crisis management capabilities and objectives in one easy-to-consume document.
Take Control of Cloud Costs on AWS Develop processes, procedures, and policies to effectively manage cloud costs.
Take Control of Cloud Costs on AWS – Executive Brief Get a handle on cloud costs.