Change Management Process Library

This template is designed to provide an example of pre-approved, normal, expedited, and emergency change workflows that make up the change management process.

Practical, Right-Sized DRP Case Study: Business Impact Analysis Tool

Business Impact Analysis Tool for Case Study: Practical, Right-Sized DRP

Practical, Right-Sized DRP Case Study: Recovery Playbook

Recovery Playbook for Practical, Right-Sized DRP Case Study

Sample Size Calculator

A tool to calculate the sample size needed for your survey.

M&A Runbook for Infrastructure and Operations

Infrastructure and Operations is crucial to the success of any IT integration for a significant merger or acquisition, yet it is often left to a last-minute scramble....
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Service Desk Ticket Intake Workflow Samples

This template contains examples of ticket intake workflows.

Practical, Right-Sized DRP Case Study: Data Center Topology Diagram

Data Center Topology Diagram for Practical, Right-Sized DRP Case Study

DRP Review Checklist

Review the full DR plan annually to identify changes that weren’t captured via day-to-day change management.

How to Know When to Replace Help Desk Software

Knowing when to move on from well-worn help desk software is an important turning point for IT. Keeping an underperforming solution is costing the team time and money....

Document and Maintain Your Disaster Recovery Plan

The traditional DRP “red binder” is dead. It takes too long to create, it’s too hard to maintain, and it’s not usable in a crisis.
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