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With a new service desk tool coming in the following week, the organization wanted to formalize their service desk processes to ensure all requirements were met, and...
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Over the years, 16 groups had emerged within Olmsted Medical Center that provided IT service desk support to employees, visitors, and patients. Info-Tech Research Group...
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Evaluate capabilities across several systems management disciplines to identify areas in need of improvement.
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Use this tool to evaluate the present state of your infrastructure to facilitate your systems management optimization efforts. Identify current performance levels, key...
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Use this tool to document available skills and create a training plan to facilitate your systems management initiative.
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This blueprint will help you implement a systems management solution to improve availability and visibility.
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Communicate your systems management implementation initiative to stakeholders with a project charter.
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Use this template to help create a request for proposal (RFP) for a systems management solution according to your enterprise requirements.
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Use the Systems Management Project Scorecard to identify possible problems inhibiting success of the systems management implementation.
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Well-developed processes are a critical component of systems management success. This template will help organizations ensure that their processes are effectively...
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