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Webinar: Improve IT Satisfaction by Standardizing the Service Desk

The service desk is the foundation of all other IT service management processes. For IT to become a strategic and trusted partner to the...
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Webinar: Deliver a Customer Service Training Program to Your IT Department

IT leaders often focus on measures of effectiveness and timeliness when evaluating their service desk, missing a key piece of what it takes to...
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Webinar: Develop a Technical Skills Sourcing Plan

At the same time as new IT infrastructure technologies are generating demand for new skills, old systems require care and support.
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Webinar: Create a Right-Sized Disaster Recovery Plan

Organizational resilience today requires a new way of thinking about backups and disaster recovery.
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Webinar: Prepare Your Organization to Successfully Embrace the “New Normal”

The coronavirus pandemic of 2020 will slowly settle – but it will leave many changes in its wake. IT leaders need to prepare for the "New Normal."
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Webinar: Casinos in Crisis: The Road Ahead

Plot a strategic course for casino operations & reopening in a post-COVID-19 “new normal” world.
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COVID-19 Healthcare Roundtable

Listen to this special COVID-19 Healthcare Roundtable to gain insight into what others in Healthcare IT are doing to cope with this unprecedented...
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COVID-19 Local Government Roundtable

Listen to this special COVID-19 Local Government Roundtable to gain insight into what others in Local Government IT are doing to cope with this...
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COVID-19 Higher Education Roundtable

Listen to this special COVID-19 Higher Education Roundtable to gain insight into what others in Higher Education IT are doing to cope with this...
Visit our COVID-19 Resource Center and our Cost Management Center
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