Infrastructure & Operations

Revolutionizing IT Crisis Management: Insights From eProc Solutions Founder Oren Rosen at Info-Tech LIVE

In a session titled “Resolving IT Crises Instantly – Transforming IT Efficiency and Business Continuity” Oren Rosen of eProc Solutions shared insights on resolving IT...

Pioneering Network Automation and Infrastructure Integrity: A Technical Overview of BackBox

BackBox represents the next generation in network automation, establishing itself as a network infrastructure integrity platform. Its robust IntelliChecks capabilities and...

Securing the Identity Perimeter: An In-Depth Look at SpecterOps and BloodHound Enterprise

I speak to many cybersecurity vendors, some are good, some are not memorable, but others excel. Recently, one company I briefed with stood out to me for its innovative...

Service Desk Training Deck

A lightweight documentation of the service desk’s standardized processes.

Plan Your IT Monitoring Journey

When an incident occurs, you need access to the information that will help you find issues quickly and before customers are affected. To achieve this, you must determine...

Plan Your IT Monitoring Journey Storyboard

Assess the effectiveness of your current IT monitoring approach and identify your target state.

Monitoring Effectiveness Assessment Tool

Use this tool to identify the effectiveness of your current approach to monitoring and supporting up to five applications, systems, or services.

Monitoring Capability Scale Template

Use this template to convey your current and target states on the monitoring capability scale.

Custom Vendor Landscape: Audit Management Software

Intuitive audit management software can access and analyze almost all audit data — no matter how dark it may seem — and prove the true value of the audit function in the...

Custom Vendor Landscape: Billing Software

Billing Software is an essential partner to any growing organization. With the increase in digital payments, organizations need to efficiently manage transactions,...

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