Infrastructure & Operations

Map Technical Skills for a Changing Infrastructure & Operations Organization – Executive Brief

Read this Executive Brief to understand why a technical skills map is critical to IT's success, and to learn about Info-Tech's methodology and approach to streamlining...

Optimize Change Management – Phase 3: Build Support Processes

This phase of the blueprint, Optimize Change Management, will help you create standardized process workflows for each type of change and determine post-implementation...

Adopt Lean IT to Streamline the Service Desk – Phase 3: Implement the Lean Service Desk Plan

This phase of the blueprint will help you implement a Lean service desk and sustain its development as the maturity of the process evolves.

Create Visual SOP Documents that Drive Process Optimization, Not Just Peace of Mind – Phase 3: Identify a Content Management Solution

This phase of the blueprint, Create Visual SOP Documents that Drive Process Optimization, Not Just Peace of Mind, will help you publish and manage SOP documentation.

ITSM Tool Implementation Request for Proposal Template

Use this template to create a request for proposal (RFP) for professional implementation services.

Communications Infrastructure Stakeholder Focus Group Guide

Use this questionnaire to determine user awareness of unified communications and other communication/collaboration tools.

Build an End-User Computing Strategy – Phase 4: Finalize Your End-User Computing Strategy

This phase of the blueprint, Build an End-User Computing Strategy, will help you summarize the results of your end-user computing strategy initiative.

Incident Severity Assessment Tool

Use this tool to assign levels of severity (ranging from 1-5) to IT incidents, and separate critical incidents from typical incidents, which will be handled by the lower...

Containers Survival Guide for Infrastructure – Phase 1: Analyze the Business Case for Containers

This phase of the Containers Survival Guide for Infrastructure blueprint will help you explore and discuss the business drivers and benefits of containers and establish a...

Establish a Program to Enable Effective Performance Monitoring – Phase 1: Kick-Start the Performance Management Program Pilot

This phase of the blueprint will help you determine which business transactions are the most critical to the business.
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