Infrastructure & Operations

Improve IT Service Consistency in the Small Enterprise With a Single Point of Contact

Ad hoc approaches to service desk ticketing are inhibiting IT from achieving operational efficiency. Organizations with informal contact structures experience slower...

Standardize the Service Desk Executive Presentation

The Executive Presentation template provides an example of how to organize the process improvements outlined in the Standardize the Service Desk blueprint for an...

Develop an Availability and Capacity Management Plan

IT infrastructure leaders have to walk a tightrope to provide enough capacity for critical business processes while avoiding overprovisioning. Both downtime and...
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Map Technical Skills for a Changing Infrastructure & Operations Organization – Phases 1-3

This storyboard will help you take a practical and proactive approach to identify needed technical skills for your future state environment and the most efficient way to...

Optimize Change Management – Phase 4: Build Implementation Plan

This phase of the blueprint, Optimize Change Management, will help you form an implementation plan for the project, including a communication plan, roadmap, and metrics...

Pave the Road to Unified Endpoint Management – Phase 2: Improve Supporting Teams and Processes

This phase of the blueprint, Pave the Road to Unified Endpoint Management, will help you improve the day-to-day operations of your desktop and mobile device support teams...

XMPL DRP Workbook

This tool contains additional information that is relevant for XMPL Medical's DRP.

Containers Assessment Workbook

Use this workbook in conjunction with the blueprint, Containers Survival Guide for Infrastructure, to help you assess the need, and the extent of the need, for containers.

Unified Communications as a Service Vendor Landscape Storyboard

Four vendor solutions placed in the top quadrant in the evaluation of Unified Communication as a Service products, but competitors offer compelling alternatives,...

Service Desk Extension Strategy Template

This template allows you to document core decisions around service desk structure and processes to inform the extension strategy.
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