Infrastructure & Operations

Change Management Pre-Implementation Checklist

This checklist is designed to help you make quick progress on building a pre-implementation checklist for your own change management practice.

Change Management Process Library

This template is designed to provide an example of pre-approved, normal, expedited, and emergency change workflows that make up the change management process.

Webinar: Staff the Service Desk to Meet Demand

IT needs to implement proactive measures to reduce costs with immediate results. During this session, we will go through a tactical and strategic approach to IT expense...

Migrate Between Office 365 Tenants the Right Way – If You Have to at All!

Migrating from your premises-based services to the cloud is simple enough, but the toolset for moving between tenancies once you’re already in Office 365 is much less...

Pick the Right Office 365 License Model for You

This one pager summarizes Microsoft’s licensing regime across four key areas: non-profit, education, government, and enterprise. Each license type is evaluated based on...

Determine If You Can Effectively Incorporate Enterprise Mobility + Security Into Your Environment

This one pager summarizes and evaluates Microsoft’s Enterprise Mobility + Security offering. As more customers migrate productivity solutions to Office 365, questions...

Avoid Overpurchasing Microsoft Telephony

This one pager reviews the pros, cons, risks, and challenges of Microsoft’s Phone System product. Understand the different components of phone system, how it's licensed,...

Optimize IT Change Management – Phases 1-4

Use this blueprint to help you assess gaps in your change management practice, create standardized processes, reduce risk, and implement the project effectively.

Service Configuration Management Roadmap Project Charter Template

A project charter will help you set expectations by documenting project stakeholders and establishing clear project objectives and scope for the project.

Change Management Metrics Tool

This tool is designed to help organizations record and track key metrics related to change management.
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