Infrastructure & Operations

Symphony SummitAI’s Latest Release Incorporates More AI Functionality to Enhance Service Management

Symphony SummitAI announced the general availability of Sierra, the latest version of its AI-based service management tool.

Microsoft’s Change of Default Search on 365 Is Met With Outrage

On January 23, Microsoft announced a change to Office 365 Pro Plus. This change will make Bing the default search engine in Google Chrome.

Microsoft Simplifies Its Endpoint Management Stack With Endpoint Manager

Microsoft’s overlapping endpoint management solutions (SCCM, Intune) have confused users. Microsoft itself has acknowledged this problem and resolved it by uniting its...

Serviceaide Adds AI Features to Improve Service Management Efficiency

Serviceaide announced that it has added new AI features to its Intelligent Service Management (ISM) to improve incident resolution time and overall service desk efficiency.

Microsoft Self-Service Purchasing in Office 365

Microsoft has announced self-service purchasing, the ability for any O365 user to buy Power Platform products directly through their corporate O365 tenant. This raises...

Zoho Sign Boosts Integration to Compete With DocuSign

Zoho is extending the integration of its e-signature application, Zoho Sign, into more of its software suite, it announced on Jan. 23.

2020 May Be the Year for a Slack-quisition

Slack’s stock value has plummeted 40% since its public debut in April 2019. Slack's slowing revenue growth coupled with intense competition in the collaboration space may...

Amazon’s Quantum Adventure: Amazon Announces Braket, Its First Foray Into Quantum Computing-as-a-Service

Amazon Web Services has announced Amazon Braket, its first customer-facing foray into quantum computing-as-a-service. Though it is not yet live, Amazon promises that...

Mitel: Organizations Lose $10,000 per Employee per Year From Communications Inefficiencies

A new white paper from Mitel reports that organizations lose $10,000 per employee per year in lost productivity from communications inefficiencies.

Amazon Announces General Availability of Its Outposts Hybrid Solution

Amazon announced its Outposts product, the AWS stack in your datacenter, ordered through its cloud console, in late 2018. In December 2019, the service, which promises a...
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