Infrastructure & Operations

Veeam Availability Suite 9.5 Update 4 Is a Step Up for Cloud Backup

New cloud data management capabilities are part of Veeam Availability Suite 9.5 Update 4. With the steady shift from cloud as a backup target to cloud as a backup source,...

Veeam 2018 Earnings Show Strength of Cloud Backup Trend

Backup of cloud data (as opposed to backup of data to the cloud) is a major trend as more corporate workloads and data move there. Veeam’s 2018 earnings reflect this trend.

Asigra Introduces Unlimited Use Licensing for Managed Service Providers

Metered pay-per-use is not so great when usage keeps going up and rarely goes down. Cloud backup vendor Asigra has introduced license pricing that is fixed regardless of...

France-Based Cloud Provider OVH Expanding Operations in Canada

The new CEO of the France-based cloud services provider says OVH will expand operations in Canada, launching additional public cloud services, API access, new artificial...

Subscription Growth Leads ServiceNow to a Strong 2018 Year-End Close

ServiceNow announced financial results for its fiscal year ending December 31, 2018. While new customers account for some of the results, subscription revenue increases...

The Private Cloud Is Not What You Think

They say hybrid cloud is the future. (Whoever “they” are!) Hybrid is typically some combination of private cloud and public cloud. However, if your definition of private...

Optimize the IT Operations Center – Lightning Phase: Pluck Low-Hanging Fruit for Quick Wins

This phase of the blueprint, Optimize the IT Operations Center, will help you get quick wins to demonstrate early value for investments in IT Operations.

IT Operations Center RACI Charts Template

Use this template to define accountability for IT operations processes and tasks.

IT Operations Center Gap and Initiative Tracker

Use this tool to record gaps and KPIs along with potential initiatives for improvement.

IT Operations Center Initiative Prioritization Tool

Use this tool to prioritize initiatives, taking into account resourcing capacity.
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