Infrastructure & Operations - Tools

Application Assessment Tool for Cloud DR

Stop wondering about your ability to use the on-demand service and the pricing of cloud DR. Start assessing your applications to save money and resources spent on other DR...

Microsoft 365 Capability Assessment

The capability assessment can be used to map desired and existing capabilities of the different SKUs available for purchase.

Ticket and Call Quality Assessment Tool

Better data leads to better decisions. Use the Ticket and Call Quality Assessment Tool to check in on ticket and call quality quarterly and improve the quality of service...

Practical, Right-Sized DRP Case Study: Maturity Scorecard

Maturity Scorecard for Case Study: Practical, Right-Sized DRP

Practical, Right-Sized DRP Case Study: Project Roadmap Tool

Project Roadmap Tool for Case Study: Practical, Right-Sized DRP

Practical, Right-Sized DRP Case Study: Teams and Contacts

Teams and Contacts for Case Study: Practical, Right-Sized DRP

Configuration Management Audit and Validation Checklist

Use this template to assess capability to pass audits, adding to the template as needed to meet internal auditors’ requirements.

Internal Communications Plan

Use the Internal Communications Plan tool to help you organize the steps and resources required to support your internal communications strategy.

BCP-DRP Fitness Assessment

Use this COBIT 5 aligned tool to assess the current state and set a future state for your BCP and DRP documentation.

IT Operations Center Gap and Initiative Tracker

Use this tool to record gaps and KPIs along with potential initiatives for improvement.
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