Infrastructure & Operations - Templates & Policies

Service Desk Ticket Intake Workflow Samples

This template contains examples of ticket intake workflows.

Practical, Right-Sized DRP Case Study: Data Center Topology Diagram

Data Center Topology Diagram for Practical, Right-Sized DRP Case Study

Home Office Survey

This tool is a survey for employees to complete, confirming with their employers the health and safety of their home office.

DRP Review Checklist

Review the full DR plan annually to identify changes that weren’t captured via day-to-day change management.

BYOD Acceptable Use Policy

The purpose of the BYOC Acceptable Use Policy is to define standards, procedures, and restrictions for end users who are connecting a personally-owned device to a...

Application Development Process – AppDev Example

Use flowcharts and checklists to create effective SOP documents.

Sales Process for New Clients – Sales Example

Use flowcharts and checklists to create effective SOP documents.

Change Advisory Board Charter

This template includes all the procedures that CAB members will follow during the change approval process.

Systems Management RFP Template

Use this template to help create a request for proposal (RFP) for a systems management solution according to your enterprise requirements.

Outsource Systems Management – Project Charter Template

An effective project charter can help bring key stakeholders on board by clearly communicating the scope and benefits of your project. Use this template to organize your...
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