Infrastructure & Operations - Templates & Policies

IoT Solution Playbook

Create a framework to quickly evaluate IoT solutions to mitigate risks and increase success.

Cloud Vision Executive Presentation

The executive summary captures the results of the vision exercise, including decision criteria for moving to the cloud, risks, roadblocks, and mitigations.

Proposal to Transform Field Technical Services Template

Use the template to build out your proposal to transform your field technical support services.

Problem Management Workflow

Provide a process workflow for easier reference and to communicate process expectations to stakeholders.

Incident KB Article Examples

Use these examples to guide your KB article templates and to clarify appropriate level of detail.

Incident Status Updates and Incident Report Examples

Modify these examples to suit your requirements.

Communication Initiatives Template

Capture initiatives to educate staff and drive buy-in from senior leadership on improvements to your incident and problem management processes.

Event Management Cookbook

Use this tool to define your workflow for adding new events to track. This cookbook includes the considerations you need to include for every tracked event as well as the...

Event Management Workflow

Use this template to help define your event management handoffs to other service management practices.

Disruptive Technology Executive Presentation Template

The Disruptive Technology Executive Presentation Template will assist you to present an overview of the disruptive technology process, outlining the value to your company.
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