Infrastructure & Operations - Storyboard

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Extend the Service Desk to the Enterprise – Phase 3: Build Service Desk This phase of the blueprint, Extend the Service Desk to the Enterprise, will help you configure the tools to support the service and train the support team to ensure a...
Develop an IT Infrastructure Services Playbook – Phases 1-3 This storyboard will help you design infrastructure service workflows, build the infrastructure services playbook, identify service costs, and build the service rate sheet.
Develop an IT Infrastructure Services Playbook – Phase 1: Define and Prioritize Infrastructure Services This phase of the blueprint, Develop an IT Infrastructure Services Playbook, will help you define and prioritize infrastructure services.
Develop an IT Infrastructure Services Playbook – Phase 2: Build Workflows and an Infrastructure Services Playbook This phase of the blueprint, Develop an IT Infrastructure Services Playbook, will help you build workflows and an infrastructure services playbook.
Develop an IT Infrastructure Services Playbook – Phase 3: Identify Costs and Mature Service Delivery Capabilities This phase of the blueprint, Develop an IT Infrastructure Services Playbook, will help you identify costs and mature service delivery capabilities.
Manage End-User Devices – Phases 1-3 This storyboard will help you improve your Tier 2 operations, prepare for a unified endpoint management (UEM) deployment, and cut through the vendor hype to determine if...
Manage End-User Devices – Phase 1: Identify the Business and IT Benefits This phase of the blueprint, Pave the Road to Unified Endpoint Management, will help you get your desktop and mobile device support teams out of firefighting mode by...
Manage End-User Devices – Phase 2: Improve Supporting Teams and Processes This phase of the blueprint, Pave the Road to Unified Endpoint Management, will help you improve the day-to-day operations of your desktop and mobile device support teams...
Manage End-User Devices – Phase 3: Improve Supporting Technologies This phase of the blueprint, Pave the Road to Unified Endpoint Management, will help you create a roadmap to stop using management tools and techniques from the Windows...
Select the Optimal Disaster Recovery Deployment Model – Phases 1-3 This blueprint will help you efficiently eliminate models that are not suited for your organization to narrow the scope of your search, compare the total cost of...

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