Build a Program for Requesting and Tracking Loaners

With everyone working from home in response to COVID-19, ensure that people have what they need to be productive. Quickly build a loaner program, and track everything you...

Develop an Availability and Capacity Management Plan – Phase 1: Conduct a Business Impact Analysis

This phase of the blueprint will help you determine the most critical business services for which you need to ensure availability.

Cloud Asset Management Standard Operating Procedures

This template provides the foundation of a cloud asset management practice.

Develop and Manage Your Infrastructure and Operations Budget – Executive Brief

Read this Executive Brief to understand why it is critically important to support an infrastructure and operations budgeting process that is strategic, not transactional,...

Create Visual SOP Documents that Drive Process Optimization, Not Just Peace of Mind – Phase 3: Identify a Content Management Solution

This phase of the blueprint, Create Visual SOP Documents that Drive Process Optimization, Not Just Peace of Mind, will help you publish and manage SOP documentation.

List of Sample Problems

Use this list of problems as a place to start when practicing root cause analysis with the problem management team. The template's list of problems includes those in both...

Optimize the IT Operations Center

Now, the IT Operations Center is about more than network monitoring. An effective Operations Center provides visibility across the entire stack, generates actionable...
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Responsibly Resume IT Operations in the Office – Phase 3: Repatriate Assets to the Office

Prepare the organization's assets for return to the office. Ensure that IT takes into account the off-license purchases and new additions to the hardware family that took...

Reimagine IT Operations for a Cloud-First World – Phase 2: Outline Prerequisites for Changes to Operations

This phase of the blueprint, Reimagine IT Operations for a Cloud-First World, will help you finalize organizational changes to support cloud services and develop a...

Facilitator’s Insight Handbook

Once the performance baseline has been established, the next step is to engage the production and application teams to determine next steps. Capture the key discussion...
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VL Methodology