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Use this policy template to define and support your organization's business continuity management program.
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Use this template to record the key details required for effective problem management – both proactive and reactive. Outline a problem management workflow, record the...
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Use flowcharts and checklists to create effective SOP documents.
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Though the benefits are widely understood, many organizations don't have SOPs and those that do don't maintain them. Adopt an approach to drive process improvement,...
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The business is rarely satisfied with current service levels. However this dissatisfaction is often based on perception. Without an internal SLA that effectively tracks...
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Moves, Adds, and Changes (MACs) can be a big hassle if managed poorly. Control the process to reduce IT support costs and increase end-user satisfaction. Use these tips...
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Knowledge is power. Go into your vendor negotiations with these tips and tools in your back pocket.
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Businesses continue to benefit by offering shared access data centers to partners, suppliers, and clients. The issue in this method of organization is ensuring that each...
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With Storage VMotion, it is now possible to non-disruptively move storage volumes used by VMware virtual machines from one storage device to another. VMware users should...
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Info-Tech is seeing a wave of corporate server centralization as companies gain greater control over IT infrastructure and simplify management. While there are compelling...
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