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This phase of the blueprint, Implement Software Asset Management, will help you define processes for software requests, procurement, receiving, and deployment.
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This storyboard offers insight into impactful strategies and beneficial enabling technologies to implement in your interactive voice response (IVR) approach to improve...
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For organizations that are struggling with the iSeries/IBM i platform, IT management and the business need to consider the options.
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Use this methodology to create a business-aligned, coherent, and durable approach to ITAM.
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Start designing a cloud brokerage that delivers value beyond gatekeeping.
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In the situation where new technology is not being used after a project is complete, consider the following approach.
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With remote work becoming a normal employee offering for many organizations, self-serve/self-solve becoming more prominent, and a common call out to improve customer...
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Engineer an effective event management process scoped to your environment. Establish appropriate actions for every monitored event to respond when that event is detected.
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Believe it or not, Domino and Notes are still options to consider when determining a migration strategy. With HCL still committed to the platform, there are options...
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Use this blueprint to create a service request management program that provides immediate value. The template includes the following sections: - Design the Service -...
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