|
This phase will help you establish a clear shared services roadmap for each task, define a timeline and ownership, and build a plan to communicate the changes to key...
|
|
|
Develop processes, procedures, and policies to effectively manage cloud costs.
|
|
|
Develop processes, procedures, and policies to effectively manage cloud costs.
|
|
|
Traditional IT infrastructure and operations weren’t built for work-from-anywhere. Read this storyboard to create a plan to fix it.
|
|
|
Gather business requirements, define key deliverables, and shortlist contact center vendors for RFP/RFQ issuance.
|
|
|
Establish vision and key metrics and choose a right-sized contact center architecture.
|
|
|
The contact center marketspace hosts an array of architectures, making it difficult for IT to choose a right-sized solution that meets business requirements. From...
|
|
|
This phase of the blueprint, Implement Software Asset Management, will help you define processes for software inventory, maintenance, harvest and redeployment, and retirement.
|
|
|
This phase of the blueprint, Take Control of Infrastructure and Operations Metrics, will help you make an action plan for your metrics and communicate to CIO and IT staff.
|
|
|
This phase of the blueprint, Take Control of Infrastructure and Operations Metrics, will help you discover your business challenges and IT goals, and find your target...
|
|
