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In this concise publication, we introduce you to Info-Tech's Infrastructure and Operations Playbook, a structured, calendar-aligned, actionable framework that I&O leaders...
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Use this boardroom-ready presentation template to demonstrate your approach to automation, both for your own reference and for clear communication to stakeholders.
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A step-by-step framework for developing the strategic approach and mindset that will fuel your modernization initiatives.
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A step-by-step methodology to envision the future of service management and ITOps, assess the current state, and develop a roadmap to align IT initiatives to organizational...
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This research guides you through Microsoft 365 Copilot capabilities and its core use cases, and help you define requirements for deployment.
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Maximize availability through proactive capacity management.
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How IT can prepare for the new digital world.
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An overview of the solutions available to support your mainframe training and skills development needs.
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Engineer an effective event management process scoped to your environment. Establish appropriate actions for every monitored event to respond when that event is detected.
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This storyboard offers insight into impactful strategies and beneficial enabling technologies to implement in your interactive voice response (IVR) approach to improve your...
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