Implement Software Asset Management – Phase 2: Procure, Receive & Deploy

This phase of the blueprint, Implement Software Asset Management, will help you define processes for software requests, procurement, receiving, and deployment.

Implement a Transformative IVR Experience That Empowers Your Customers – Phases 1-4

This storyboard offers insight into impactful strategies and beneficial enabling technologies to implement in your interactive voice response (IVR) approach to improve...

IBM i Migration Considerations Storyboard

For organizations that are struggling with the iSeries/IBM i platform, IT management and the business need to consider the options.

Develop an IT Asset Management Strategy – Phases 1-2

Use this methodology to create a business-aligned, coherent, and durable approach to ITAM.

Adding the Right Value: Building Cloud Brokerages That Enable Storyboard

Start designing a cloud brokerage that delivers value beyond gatekeeping.

Drive Technology Adoption Storyboard

In the situation where new technology is not being used after a project is complete, consider the following approach.

Transform Your Field Technical Services Storyboard

With remote work becoming a normal employee offering for many organizations, self-serve/self-solve becoming more prominent, and a common call out to improve customer...

Engineer Your Event Management Process – Phases 1-3

Engineer an effective event management process scoped to your environment. Establish appropriate actions for every monitored event to respond when that event is detected.

Domino – Maintain, Commit to, or Vacate? Storyboard

Believe it or not, Domino and Notes are still options to consider when determining a migration strategy. With HCL still committed to the platform, there are options...

Reduce Shadow IT With a Service Request Catalog Storyboard

Use this blueprint to create a service request management program that provides immediate value. The template includes the following sections: - Design the Service -...
Visit our IT Cost Optimization Center
Over 100 analysts waiting to take your call right now: 1-519-432-3550 x2019
GET HELP
Contact Us