The Infrastructure and Operations Playbook – Program Overview

In this concise publication, we introduce you to Info-Tech's Infrastructure and Operations Playbook, a structured, calendar-aligned, actionable framework that I&O leaders...

Build Seamless IT Operations With Automation Deck

Use this boardroom-ready presentation template to demonstrate your approach to automation, both for your own reference and for clear communication to stakeholders.

Build a Strategy to Modernize Your Infrastructure – Phases 1-4

A step-by-step framework for developing the strategic approach and mindset that will fuel your modernization initiatives.

​​Create a Service Management and IT Operations Strategy​ – Phases 1-3

A step-by-step methodology to envision the future of service management and ITOps, assess the current state, and develop a roadmap to align IT initiatives to organizational...

Prepare for Microsoft 365 Copilot Storyboard

This research guides you through Microsoft 365 Copilot capabilities and its core use cases, and help you define requirements for deployment.

Manage Your Capacity to Increase Your Availability Storyboard

Maximize availability through proactive capacity management.

Assess Infrastructure Readiness for Digital Transformation Storyboard

How IT can prepare for the new digital world.

Skills Development on the Mainframe Platform Storyboard

An overview of the solutions available to support your mainframe training and skills development needs.

Engineer Your Event Management Process – Phases 1-3

Engineer an effective event management process scoped to your environment. Establish appropriate actions for every monitored event to respond when that event is detected.

Implement a Transformative IVR Experience That Empowers Your Customers – Phases 1-4

This storyboard offers insight into impactful strategies and beneficial enabling technologies to implement in your interactive voice response (IVR) approach to improve your...
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