SAM Communication Plan

Use this template to plan your communications with stakeholder groups about your software asset management implementation project.

SAM FAQ Template

This template contains sample answers to anticipated questions about the software asset management program.

ITAM Strategy Template

Use this template to document your IT asset management strategy and approach.

Create an IVR Call Flow That Empowers Your Customers

Use this template to elevate the construction of your IVR call flow tree by creating customer personas that allow you to better understand your key demographic.

Use Cases and Data Worksheet

Use this template to determine data requirements to meet use cases.

Configuration Control Board Charter

Use this template to create your board charter for your configuration control board (CCB). Define roles and responsibilities and mandates for the CCB.

Nonstandard Request Assessment

Use this template to determine what information is needed for vetting software requests coming into the organization.

Service Request Workflows

Use this library of workflows as a starting point for creating and fulfilling requests for applications and equipment in a service catalog.

HAM Roles and Responsibilities Template

Record detailed responsibilities for your hardware asset management practice.

Reduce Shadow IT with a Service Request Catalog Communications Template

Use this template to create a presentation and communications plan for launching the new service and service request catalog.
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