Establish a Communication and Collaboration System Strategy – Phase 3: Proselytize the Change

This phase of the blueprint, Establish a Communication and Collaboration System Strategy, will help you create an engagement plan for IT and end users.

Building Company Exemplar Collaboration Marketing One-Pager Materials

Use this template to create your own internal marketing materials for IT-supported collaboration services.

Communication and Collaboration Strategy Communication Plan

Use this template to plan your communications with stakeholder groups about your Enterprise Communication and Collaboration System.

Microsoft Teams Twitches Its Way Towards Live Event Streaming

You can now run events in Microsoft Teams with up to 10,000 attendees. This feature reflects Microsoft’s commitment to merging Teams and Skype for Business.

Hi, I’m a robot, how may I direct your call?

Google’s Contact Center AI is in beta. Start a proof of concept so you are ready to take advantage of this product when it reaches general availability.

How Slack Could Ruin Microsoft’s Messaging Cannibalization Plans

Microsoft Corp’s planned cannibalization of Skype for Business by Microsoft Teams looks to be going as designed, but one threat from Slack is still lurking to steal some...

Flash Out of the Pan – Adobe Connect 10.5 Upgrades to Fully Featured HTML Web Conferencing

When even Adobe is phasing Flash out of its products, you know it’s a dead format. With the release of Adobe Connect 10 last year, the Santa Clara, California-based...

How Skype Could Ruin Microsoft’s Messaging Cannibalization Plans

Microsoft Corp’s planned cannibalization of Skype for Business by Microsoft Teams looks to be going as designed, but one threat from Slack is still lurking to steal some...

Apps, Alexa, and Audio Hardware – Web Conferencing Vendors Try Different Approaches to Ease Setup Pains

Getting connected to the right virtual conference room too often involves juggling several remotes and playing guessing games with cables. Vendors in the space are aware...

Does a “Stevie” Guarantee Amazing Customer Service?

A vendor in the web conferencing space garnished award honors from the Stevie 16th Annual International Business Awards announced on Aug. 27. Mountain View,...
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