Zoom Announces New Products and Significant Innovations at Zoomtopia 2021

At its fifth annual Zoomtopia conference, Zoom announced a wide range of innovations and upcoming products, including feature improvements for Zoom’s core...

Five9 Outlines Voice Technologies Roadmap at CX Summit 2021

Five9’s CX Summit for 2021 hosted events and interactive sessions that explored best practices for using Five9 as well as an outline of Five9’s roadmap for the coming...

End-User Device Build Book Template

Document the different standard provisioning packages and device builds for your environment.

End-User Device Management Standard Operating Procedure

This template, from the blueprints Pave the Road to Unified Endpoint Management and Simplify Remote Deployment With Zero-Touch Provisioning, will help you define the...

Simplify Remote Deployment With Zero-Touch Provisioning – Phases 1-3

Adopt zero-touch provisioning to provide better services to your end users. Read this storyboard to learn more.

Zero-Touch Provisioning and Support Plan

Capture your zero-touch decision points and communicate their benefits to gain buy-in from your business stakeholders.

Simplify Remote Deployment With Zero-Touch Provisioning – Executive Brief

Adopt zero-touch provisioning and patching to provide better support to remote workers.

Simplify Remote Deployment With Zero-Touch Provisioning

Adopt zero-touch provisioning to provide better services to your end users. Design the zero-touch experience, update your IT asset management practices, and manage your...
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Interview: Zendesk and the State of the CCaaS Market

John Aniano, Senior Vice President of Product in CRM applications at Zendesk, sat down with Info-Tech to discuss the current state of the contact center as a service...

Alcatel-Lucent Enterprise Reports Positive Revenue Growth for Q2

On August 24, 2021, Alcatel-Lucent Enterprise briefed its Q2 performance for FY21. Q2 saw positive revenue growth of 11.4% YoY, delivering 20% against the previous year.
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