Cisco Is Bringing Cognitive Collaboration to the Contact Center

Cisco unveiled three AI features for its Unified Contact Center Enterprise and Unified Contact Center Express at Enterprise Connect 2019. These features should help, but...

Salesforce Has Agreed to Acquire Tableau for the Share Equivalent Price of $15.7 Billion

Salesforce has agreed to acquire Tableau for the share equivalent price of $15.7 billion. Salesforce is the largest CRM platform and Tableau is the largest BI and analytics...

Phone Is RingCentral but Nobody Is Home

RingCentral’s VoIP approach to collaboration is an interesting alternative to the data-centric approach typifying competitors, but its teleconferencing service falls far...

Small Enterprise SituAction: Building an Office 365 Strategy

There are a lot of Office 365 implementations, and many of them were done poorly. Take a controlled approach to planning the migration to Office 365, negotiating with...

JIRA 8.0 Addresses the Need for Speed

Atlassian recently released JIRA 8.0 with the promise of much quicker application processing time and the ability to use the application on personal electronic devices.

Beyond Getting on the Samepage

From the brand name to the online environment, Samepage sends very clear signals to users about what to expect; moreover, it meets that expectation. Indeed, Samepage...

Taking the Bore Out of Collaboration

For all its progress over the past fifteen years, collaboration tool vendors have been iterating on the same three elements: group chats, action items, and file archiving.

Apples Are No Longer on the Menu: Apple's Move to Clean up Its App Store

Apple is enforcing a clause in its App Store terms of service that will result in the ban of templated apps. Be prepared to focus on an improved mobile browsing experience...

Trello – Mellow

Trello hits emotional high notes with a compelling project dashboard and intuitive design, but productivity is hindered by loaded graphics and an inadequate creation...

Asana Goes Beyond Tasks: A Work Graph–Powered AI Offensive

Asana has introduced new AI features aimed at expanding its work management platform with agent‑driven automation. The core capability, AI Teammates, enables AI to directly...
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