|
Use this document to ensure you've made the proper considerations during planning, building and testing, and deployment of new software.
|
|
|
This template is designed to help service managers kick-start the standardization of service desk processes.
|
|
|
An accurate and comprehensive record of the incident management process, including a description of the incident, any workarounds identified, the root cause (if...
|
|
|
When taking service desk initiatives, they should be communicated to affected stakeholders to create end-user buy-in and get support from management when improvements go live
|
|
