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The goal of this tool is to help IT departments track the distribution of staff at various experience levels and set a baseline for their hiring and professional...
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Once an executive has reviewed the Purchase Recommendation, they will need to decide whether or not to approve the recommendation and the associated contract. The purpose...
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Training provides professional development for IT employees. This Training Effectiveness Survey can be used by training participants to assess the overall effectiveness...
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While most organizations have a process of some kind in place for their Service Desk, the majority are lacking complete process standardization.
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Use this tool to help classify your services by risk.
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Use this tool to track received proposals for each RFP issued.
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Use this document to ensure you've made the proper considerations during planning, building and testing, and deployment of new software.
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This tool can be used in any purchase scenario, but is particularly effective in shortlisting candidates to a manageable size (three to five candidates) before issuing a...
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Service catalogs should look different depending on the type of objectives the service catalog aims to achieve. This tool will help you determine the service catalog...
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Maintaining a single, centralized master record for each vendor is invaluable in managing the overall vendor relationship. Use this template to build a master file for...
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