Staff Level Allocation Tool

The goal of this tool is to help IT departments track the distribution of staff at various experience levels and set a baseline for their hiring and professional...

Contract Approval Form

Once an executive has reviewed the Purchase Recommendation, they will need to decide whether or not to approve the recommendation and the associated contract. The purpose...

Training Effectiveness Survey

Training provides professional development for IT employees. This Training Effectiveness Survey can be used by training participants to assess the overall effectiveness...

Service Desk Process Standardization Diagnostic Tool

While most organizations have a process of some kind in place for their Service Desk, the majority are lacking complete process standardization.

Service Risk Assessment Tool

Use this tool to help classify your services by risk.

Proposal Receipt Template

Use this tool to track received proposals for each RFP issued.

Release and Development Checklist

Use this document to ensure you've made the proper considerations during planning, building and testing, and deployment of new software.

Vendor List Evaluation Tool

This tool can be used in any purchase scenario, but is particularly effective in shortlisting candidates to a manageable size (three to five candidates) before issuing a...

Service Catalog Requirements Tool

Service catalogs should look different depending on the type of objectives the service catalog aims to achieve. This tool will help you determine the service catalog...

Vendor File

Maintaining a single, centralized master record for each vendor is invaluable in managing the overall vendor relationship. Use this template to build a master file for...
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