Managing IT - Research Notes

Sort By: Date Likes

Grow IT Emotional Intelligence to Improve Service Desk Satisfaction for Finance and Insurance The service desk is the face of IT. User satisfaction with IT in finance and insurance is largely influenced by the quality of the customer service the service desk...
Eight Recommendations to Ease the Stress of Offboarding IT Staff Offboarding is an emotional roller coaster. Regardless of cause or reason, people will be upset. Leverage Info-Tech’s best practices and consult with HR to establish a...
IT Software and Services Contracts Are Killing You in These Key Areas Most contracts’ terms and conditions are deficient at the most basic levels, significantly detracting from downstream vendor management and cost savings opportunities....
Improve IT Service Consistency in the Small Enterprise With a Single Point of Contact Ad hoc approaches to service desk ticketing are inhibiting IT from achieving operational efficiency. Organizations with informal contact structures experience slower...