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The data center must be equipped with fire detection and suppression systems to identify and extinguish fire, abide by local, state and federal laws, codes and standards,...
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For many organizations, projects in IT environments are a critical part of daily operations. Constrained by budget, time frames, and personnel, IT leaders must carefully...
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Enterprises are dependent on vendors to obtain IT hardware, software and services. The Vendor Management process includes the identification, selection, contracting with,...
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Achieving a high level of service or product delivery from vendors generally requires three components: establishing a set of performance targets with the vendor,...
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IT shops building or refreshing the data center should seek external expertise or face incurring additional costs due to miscalculated power, cooling, and UPS...
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An annual performance development plan assigns specific tasks and goals to each employee. Use this template to get training commitments in writing to help actualize...
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A carefully evaluated and documented roster of training options greatly facilitates the training planning process. Build a program guide to act as a quick reference for...
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Coaching an employee can take place in a formal meeting or in an informal, ad-hoc manner. It is easy to lose track of what was communicated during these coaching...
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The creation of a request for change (RFC) form for the enterprise can be a time consuming and daunting task. Save time by customizing this form to the context of your...
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The role of the SLA Manager is to ensure that all service level agreements (SLAs) for information technology services across the organization are delivered according to...
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