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The service desk is the face of IT. User satisfaction with IT in finance and insurance is largely influenced by the quality of the customer service the service desk...
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Finding the right balance between security and privacy is difficult for K-12. IT is responsible for protecting faculty, staff, and students, but must do so while...
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Don’t waste resources on failed health information technology initiatives. Build a robust stakeholder and change management program to improve technology adoption outcomes.
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Executive decision makers are increasingly frustrated by the lack of timeline commitment coming from Agile projects. The leaders are reclaiming their ability to do their...
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Offboarding is an emotional roller coaster. Regardless of cause or reason, people will be upset. Leverage Info-Tech’s best practices and consult with HR to establish a...
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Small enterprise IT has been slow to adopt cloud technologies due to security concerns. Don’t let potential risks derail your efforts to optimize, expand, and transform...
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Oracle has been late to arrive to the “cloud wars” where Amazon.com (AMZN), Microsoft (MSFT), IBM (IBM), and Google (GOOG) have dominated both on the balance sheet and in...
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This blueprint is specifically crafted for the small enterprise to help them assess their current maturity around the key components of Data Governance, set goals for the...
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There is no archetypal portfolio mix that all project portfolios should strive toward.
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SAP seeks to turn the tables on Salesforce.com by setting the ambitious goal of taking over the number one spot in the CRM enterprise software space. At its recent...
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