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Use the Business Data Catalog to manage the business terms, their definitions, and other important details including ownership, systems, and how the data should be used...
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7
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This template is designed to help service managers kick-start the standardization of service desk processes.
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6
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When taking service desk initiatives, they should be communicated to affected stakeholders to create end-user buy-in and get support from management when improvements go live
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2
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An accurate and comprehensive record of the incident management process, including a description of the incident, any workarounds identified, the root cause (if...
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3
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Leverage this guide to examine each of the different elicitation and analysis techniques available to facilitate the requirements gathering process.
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1
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Use this template to present the results of your information security strategy planning to your stakeholders.
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3
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The Information Security Policy Charter is the “policy of policies” which outlines high-level security governance within the organization and the expectations associated...
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7
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The purpose of this policy is to ensure proper recognition, management, and communication of security events and weaknesses through a formal process.
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5
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Use this template to document the inner workings of your VMO.
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4
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Use this template to guide review meetings with your vendor.
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1
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