Small Enterprise Resources - Templates & Policies

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Service Desk Standard Operating Procedure This template is designed to help service managers kick-start the standardization of service desk processes.	6
Knowledgebase Article Template An accurate and comprehensive record of the incident management process, including a description of the incident, any workarounds identified, the root cause (if...	3
Sample Communication Plan When taking service desk initiatives, they should be communicated to affected stakeholders to create end-user buy-in and get support from management when improvements go live	2
Elicitation Technique Guide Leverage this guide to examine each of the different elicitation and analysis techniques available to facilitate the requirements gathering process.
Information Security Strategy Communication Deck Use this template to present the results of your information security strategy planning to your stakeholders.	3
Information Security Policy Charter Template The Information Security Policy Charter is the “policy of policies” which outlines high-level security governance within the organization and the expectations associated...	7
Security Incident Management Policy The purpose of this policy is to ensure proper recognition, management, and communication of security events and weaknesses through a formal process.	5
Vendor Management Program Plan Use this template to document the inner workings of your VMO.	4
Vendor Review Meeting Agenda Template Use this template to guide review meetings with your vendor.	1
System and Information Integrity Policy – NIST Use Info-Tech's System and Information Integrity Policy to document the process of ensuring information is received and transmitted without flaws.	2

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