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Infrastructure & Operations
Standardize the Service Desk
Go beyond the blind adoption of best-practice frameworks. No simple formula exists for improving service desk maturity. Use diagnostic tools to...
Project & Portfolio Management
Maintain an Organized Portfolio
This project blueprint will help you better maintain an organized portfolio of projects and programs by defining clear organizing criteria...
CIO
Build an IT Risk Management Program
Managing risk has never been more important. Ensure that your organization has an established and manageable way of governing a process related...
Applications
Improve Requirements Gathering
Poor requirements are the number one reason that projects fail – take a strategic approach to optimizing requirements gathering in order to give...
Infrastructure & Operations
Define Your Cloud Vision
This blueprint reviews the characteristics, pros, and cons of cloud services, helping readers understand when to employ software-, platform-, and...
CIO
Establish a Service-Based Costing Model
Service-based costing brings clarity to IT expenditures and visibility to IT consumption. However, overcoming the challenges of service-based...
CIO
Build a Business-Aligned IT Strategy
Create an IT strategy based on business needs, not just intuition. It is no longer enough to generate a text document and call it an IT strategy....
Infrastructure & Operations
Create Visual SOP Documents that Drive Process Optimization, Not Just Peace of Mind
Though the benefits are widely understood, many organizations don't have SOPs and those that do don't maintain them. Adopt an approach to drive...
CIO
Build a Strategic IT Workforce Plan
Build a strategic workforce plan to drive IT staff engagement and productivity, and limit workforce gaps.