I&O M&A Short-Term Integration Capacity Assessment Tool

Use this tool to estimate and plan for resourcing for mission-critical day 1 integration projects.

M&A Runbook for Infrastructure and Operations – Phase 4: Map Long-Term Integration

This phase of the blueprint M&A Runbook for Infrastructure and Operations will help you build a long-term integration plan to help realize the M&A's value.

I&O M&A Long-Term Integration Portfolio Planning Tool

Use this tool during a merger or acquisition to prioritize and resource long-term integration projects to best realize the deal's value.

Map Your App! How the Application Portfolio Management Module Links EA Software to ALM Roles

Application portfolio management (APM) is typically characterized as a subset of application lifecycle management (ALM). However, we see this capability included more...

EmployBridge Capitalizes on Talkdesk’s AI-Driven Functionalities

EmployBridge, America’s largest specialty industrial staffing company, has selected Talkdesk to support its customer service operations.

Drive Digital Transformation With Platform Strategies

This blueprint helps enterprises looking for either business model transformation and/or digital transformation to understand platform strategies and the design of...
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Google Updates Improve Speech Recognition for Contact Center AI

Google has launched several updates for its Contact Center AI product, improving speech recognition accuracy by 40%.

TechSee Unveils World’s First AI-Powered Visual Recognition

TechSee has released the world’s first AI-powered visual recognition for contact centers, which identifies and detects problems with a product model via images submitted...

Cisco Announces Intent to Acquire CloudCherry

Cisco has announced its intent to acquire CloudCherry, boosting its contact center portfolio.

Mural: Design Collaboration Across Geographical Boundaries

Enterprise architects want to collaborate with businesses in real-time to design and create models, but due to geographical constraints, this is not often possible. Many...
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