Value & Performance

Service Design Tool

The Service Design Tool is used to conduct a service design activity to ensure that your offering provides value and addresses your target customer's challenges.

Improve Employee Engagement to Drive IT Performance – Phase 3: Select and Implement Engagement Initiatives

This phase of the blueprint will help you implement an action plan for improving your staff's engagement.

Resource Management Strategy

Use this template to record your resource management strategy decisions.

Drive Efficiency and Agility with a Fit-for-Purpose Quality Management Program – Phase 1: Position the Quality Program

Hold a positioning working session to focus the program around business needs, create solid targets, and create quality champions to get the job done.

Drive Efficiency and Agility with a Fit-for-Purpose Quality Management Program – Phases 1-4

This blueprint walks a CIO through the building and implementing of fit-for-purpose quality management program in an effort to enhance IT quality, increase business...

Improve Employee Engagement to Drive IT Performance – Phase 1: Measure Employee Engagement

This phase of the blueprint will help you select the employee engagement survey that is right for you, launch the survey, and review the results.

Quality Management Communication Plan Template

Use this template to plan your communications throughout your program implementation.

Storyboard: Manage Stakeholder Relations

Design a stakeholder management plan and a communication plan to tailor your approach for maximum success.

Time-Tracking Survey Email Template

Use this template to send regular time-audit survey updates.

Analyst Insight: Managing Stakeholder Relationships for Small Enterprises

Info-Tech analyst, David Yackness, shares his insights on managing stakeholder relationships for small enterprises.
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