Improve IT Governance to Drive Business Results – Executive Brief

Read our concise Executive Brief to find out why you should redesign IT governance, review Info-Tech’s methodology, and understand the four ways we can support you in...

Improve IT Governance to Drive Business Results – Phases 1-4

Our client-tested methodology supports the enablement of IT-business alignment, decreases decision-making cycle times, and increases IT’s transparency and effectiveness...

Optimize the IT Operating Model – Phases 1-4

This storyboard will help you optimize the current IT operating model to best support the IT and business strategy.

Optimize the IT Operating Model – Phase 1: Construct the IT Services Consumer Experience Maps

Assess the current situation by identifying technology service consumers in the organization, their interfaces with IT, the level of service they require, and their...

Consumer Experience Map and Profiles

Use this template to interview consumer group stakeholders. This template will help you discover each consumer group's experience with the IT organization and how each...

Optimize the IT Operating Model – Phase 2: Classify IT Service Consumers Based on Business Needs

Categorize the technology consumer groups into four business profiles based on their characteristics. Aggregate their service needs to understand consumption patterns....

Optimize the IT Operating Model – Phase 3: Determine the Target IT Operating Model

Select implementation models for the four core elements of the IT operating model. Optimize governance, sourcing, process, and organizational structure to create the...

Target IT Operating Model

This template helps document the relationships between IT services, IT operating model elements (governance, sourcing, process, organizational structure), and consumer...

Optimize the IT Operating Model – Phase 4: Create a Roadmap to Develop the Target IT Operating Model

Create, assess, and prioritize initiatives to reach the target IT operating model. Construct a roadmap to show initiative execution.

IT Operating Model Roadmap

Use this template to communicate the target IT operating model initiatives and their execution.
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