Strategy & Governance

Enterprise Service Management Assessment Tool Action Plan Guide

This tool will help you identify action items needed to improve your organization's culture, governance skills, and tools with respect to enterprise service management....

Enterprise Service Management Action Plan Tool

This tool will help you combine the various activities throughout the blueprint, Develop a Plan to Pilot Enterprise Service Management, to create an action plan for...

Develop a Plan to Pilot Enterprise Service Management – Phase 3: Identify ESM Pilot and Finalize Action Plan

This phase of the blueprint, Develop a Plan to Pilot Enterprise Service Management, will help you identify and prioritize your services, create customer journey maps,...

Enterprise Service Management Customer Journey Map Template

This template will help you create customer personas and customer journey maps for your prioritized services.

CIO Trend Report 2019

Read the CIO Trend Report 2019 for an overview of emerging technologies and upcoming changes in the technology environment. Understand the multifaceted benefits of...

CIO Trend Report 2019 – Executive Brief

Read this Executive Brief to understand the challenges surrounding trending technology adoption in 2019 and see how Info-Tech's approach to emerging technology can propel...

CIO Trend Report 2019 – Become a Leader in the Loop

This trend report will introduce emerging technology trends for 2019, their impact, and a framework for navigating them.

CIO Trend Report 2019 – Dapps

Read this section of the report to learn about distributed applications and their impact on the technological landscape.

CIO Trend Report 2019 – Digital Ethics

Read this section of the report to learn about digital ethics and its impact on the technological landscape.

CIO Trend Report 2019 – 5G

Read this section of the report to learn about 5G and its impact on the technological landscape.
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