Strategy & Governance

Implement an IT Chargeback System – Executive Brief

Read this Executive Brief to understand how to implement an IT chargeback program at your organization. Identify and define your user-facing IT services, allocate IT...

Implement an IT Chargeback System – Phases 1-4

This storyboard will help you develop an IT chargeback program that establishes IT cost transparency and accountability for the consumption of IT services.

Implement IT Chargeback – Phase 2: Define

In the define phase, you will develop a chargeback model. Activities include identifying user-facing IT services, allocating IT costs to services, and then setting up the...

IT Chargeback Program Development & Management Tool

Use this tool to create an IT chargeback model that provides a complete and logical structure for thinking through every decision of chargeback program development.

Implement IT Chargeback – Phase 3: Implement

In the implement phase, you will communicate the rollout of the IT chargeback model and establish a process for recovering IT service costs from business units.

IT Chargeback Communication Plan

Use Info-Tech’s IT Chargeback Communication Plan to provide a structure for managing communications about IT chargeback to business owners, staff, and management.

IT Chargeback Rollout Presentation

Use Info-Tech’s IT Chargeback Rollout Presentation as a vehicle to communicate the rollout of the chargeback model.

IT Chargeback Financial Presentation

Use Info-Tech’s IT Chargeback Financial Presentation as a vehicle to communicate service consumption to each business unit.

IT Chargeback Change Communication Template

Use Info-Tech’s Change Communication Template as a vehicle to communicate any changes made to the IT chargeback model.

Implement an IT Chargeback System

IT needs to recover its costs from those that use IT services with a fair and transparent approach. Develop a chargeback model that explains IT costs in a way that...
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