Strategy & Governance - Storyboard

Develop Meaningful Service Metrics – Phases 1-3

Develop the right service metrics to tie IT service performance to business value and user experience. This will enable immediate stakeholder value and reinforce...

Minimize the Damage of IT Cost Cuts – Phases 1-3

This storyboard will help you learn how to take a value-based approach to cost cutting.

Minimize the Damage of IT Cost Cuts – Phase 1: Understand the Mandate and Take Immediate Action

This phase of the blueprint, Minimize the Damage of Cost Cuts, will help you determine your approach for cutting costs.

Minimize the Damage of IT Cost Cuts – Phase 2: Select Cost-Cutting Initiatives

This phase of the blueprint, Minimize the Damage of Cost Cuts, will help you create a roadmap for your cost-cutting project

Minimize the Damage of IT Cost Cuts – Phase 3: Get Approval for Your Cost-Cutting Plan and Adopt Change Management Best Practices

This phase of the blueprint, Minimize the Damage of Cost Cuts, will help you communicate your roadmap to the business and attain approval.

Lead Strategic Decision Making With Service Portfolio Management – Phases 1-5

This storyboard will help you implement a process to assess and validate the value of services, and ensure you are investing in high-value IT services with a well-managed...

Lead Strategic Decision Making With Service Portfolio Management – Phase 1: Establish the Service Portfolio

This phase of the blueprint will help you create the structure to track all IT services.

Lead Strategic Decision Making With Service Portfolio Management – Phase 2: Develop a Value Assessment Framework

This phase of the blueprint will help you align service initiatives with the strategic direction of the organization.

Lead Strategic Decision Making With Service Portfolio Management – Phase 3: Manage Intake and Assessment of Initiatives

This phase of the blueprint will help you create a process to streamline and standardize the new service intake process.

Lead Strategic Decision Making With Service Portfolio Management – Phase 4: Assess Active Services

This phase of the blueprint will help you create a process to streamline and standardize the new service intake process.
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