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Service-based costing brings clarity to IT expenditures and visibility to IT consumption. However, overcoming the challenges of service-based costing requires a logical...
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56
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Organizations are becoming increasingly focused on the customer and much of this focus places technology at the center. Take a process-based approach for aligning IT with...
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7
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Even though IT-related activities can be the larget cost item in an M&A, many organizations continue to underestimate the role IT plays in successfully executing a merger...
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16
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A failed audit can result in punitive fines and injunctions that disrupt continuing operations until violations are resolved. These highly visible failures are best...
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The Internet of Things (IoT) promises massive increases in efficiency, automation, and data-driven decision making. Information on the IoT is plentiful, but few...
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7
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As a CIO, you are currently operating in a stable and trusted IT environment, but you would like to advance your role to strategic business partner. CIOs are often...
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6
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Many organizations forget the essential role IT plays during M&A integration. The involvement of IT is critical to providing a better view of risks, improving ease of...
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1
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IT departments in a firefighting state can’t gain control of their operations, deliver acceptable levels of service to the business, or sustain stability for...
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3
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IT needs to recover its costs from those that use IT services with a fair and transparent approach. Develop a chargeback model that explains IT costs in a way that...
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4
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Organizations must have a clear understanding of their IT services and how IT delivers them. Use the structured guidelines within this blueprint to help you document the...
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3
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