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At its heart, resilience is having the capacity to deal with unexpected change. Organizational change management can help build up this capacity.
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This capstone blueprint highlights the components, best practices, and importance of good communication for all IT employees.
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Adopt the next generation of IT operating models with the digital services model focused on exceptional customer experiences in the post-digital transformation state.
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A guide to our top research published to date for 2023 (Q2/Q3).
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This blueprint helps members and Info-Tech representatives define an annual IT Services Improvement program in an objective, data-driven manner starting with Business...
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A digital transformation office is a critical component of successful transformations. An effective transformation office forces a disciplined and consistent execution...
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A guide to our top research published to date for 2023 (Q4).
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A change story is a written or verbal narrative that helps employees link their work to transformation objectives and is a critical first step in any transformation to...
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Review this deck to see the most popular research we published in 2023. Book an analyst call with our experts to guide you to successful project completion.
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The age of digital has created new ways for organizations and customers to form relationships. To survive, organizations must digitally transform to fit customer needs....
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